Terms & Conditions

Reservations

Reservations can be made by phone, fax, email or using our secure online reservation system. We accept Visa and Mastercard.

Excluding Holiday Season Bookings, a 50% deposit will be taken at the time of reservation, with the full balance due 14 days before arrival. For Holiday Season, the full balance is required 45 days prior to arrival. Please be aware that no charges will be made to your credit card until we have accepted and confirmed your reservation.

Please note, for all reservations booked using a promotional rate, the full balance will be charged at the time of booking.
 

Cancellation Policy

Our regular cancellation policy is to refund 50% of your deposit if cancellation is made 15 days or more prior to your arrival date. No refunds will be made for cancellations within 14 days of your arrival, unless we are able to rebook your room for the same length of time. Cancellations of holiday reservations are subject to further details. Cancellation insurance from your insurance broker should be considered.
 

Voucher Bookings/Cancellations

For Voucher Bookings, taxes are not included in the original cost of the voucher.  14% Tax will be charged at the time of booking (12 HST + 2% Whistler Resort Tax). 

Cancellations made 15 days or more prior to stay will be subject to fee of 25% of Voucher price. Cancellations made within 14 days of stay are subject to fee of the full Voucher price. 

Date changes are permitted 15 days or more prior to stay, however are subject to a rebooking fee of 25% of Voucher price.

Check In

Check In is from 4:00- 9:00pm, unless by prior arrangement
 

Check Out

Check Out is at 11am
 

Office Hours

Unless otherwise stated, our Office is open from 3:30-9:30pm daily

Breakfast

A healthy Power Breakfast of Steel-cut Oats, Coffee and Tea is served between 8.00 -9:30am each morning.  For Deluxe Breakfast Options, please see our Catered Chalet Menus for Breakfasts.
 

Children

The Whistler Alpine Chalet welcomes children aged 5 and above. Children are charged at the same rate as adults.

Yoga

Yoga Classes must be booked up to 72 hours in advance. All classes are onsite.


$100 yoga vouchers for Groupon and Living Social guests are valid for two  people, for two classes per person.
Please contact our office for confirmation of yoga class times or email corpsales@whistleralpinechalet.ca.
 

A cancellation fee of $25 per person per class is charged when less than 24 hours notice is received.

Smoking

The Whistler Alpine Chalet is 100% smoke fee

Pets

The Whistler Alpine Chalet provides a 100% pet free environment

Shoes

Please be advised, outdoor footwear is not permitted to be worn in the chalet. New, sealed, complimentary slippers are available on arrival, or if you prefer, please feel free to bring your own!
 

Hemlock Room - King bed, fireplace, jacuzzi, balcony

Relax

Peace. Tranquility. Serenity.

Whistler recuperation women

ReDefine

Rejuvenate. Energize. Empower.

Whistler Hiking mountains

 Realign

Exclusivity. Flexibility. Privacy.
 

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